STORE POLICY
Customer Care
We value: Clear communication, luxury experiences and unique products and providing best possible experience for you are a customer and client.
FAQ:
What are your shipping times?
We aim to get your products to you as soon as possible.
times are based on Free Shipping option, other shipping options will have their times listed.
UK and NI: 3-5 days
International: 12-14 days
Please note we are a small team so please be patient with possible delays, these will be communicated with you if relevant.
Can I return items?
All sales are final for one of a kind pieces such as: Mirrors, Originals, Painted pieces etc
If there is an issue with quality or items come damaged, please contact us directly and we can offer help.
What are accepted forms of payment?
For online orders we accept:
Debit/Credit Cards* Paypal, ApplePay and GooglePay
*all options on checkout page
In-store Purchases are made with Bank Transfer or Cash only
How do I track my order?
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Privacy & Safety
We collect information you provide directly to us, such as when you:
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Place an order: We collect your name, email address, shipping address, billing address, and payment information.
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Contact us: We collect your name and email address when you contact us with questions or comments.
We may also automatically collect information about your use of the Services, such as your IP address, browser type, operating system, and referring URLs. We may use cookies and similar technologies to collect this information.
How We Use Your Information
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Process and fulfil your orders.
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Respond to your inquiries and comments.
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Send you marketing communications (if you have opted in).
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Comply with legal obligations.
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How We Share Your Information
We may share your information with:
Third-party service providers who assist us with processing payments, shipping, and other business functions.
Law enforcement or other government agencies if required by law.
We will not sell or rent your information to third parties for marketing purposes.
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